FAQs

WHAT IS YOUR CURRENT TURNAROUND TIME?

We are shipping in 1-5 business days.

DO YOU OFFER EXPRESS SHIPPING?

Not at this time -but note "asap" when you check out and we'll ship it as soon as possible!

WHAT IS FLAT RATE SHIPPING?

Fill up your cart, shipping is only $3 for the whole thing!

DO YOU SHIP INTERNATIONALLY?

For most of our products, yes. If you are overcharged for shipping, we refund the overage within a week.

CAN I MAKE AN ORDER AND HAVE IT SENT AS A GIFT?

Because we send so many direct gifts, all orders are sent without a receipt and ready to enjoy. If you'd like to leave a gift message, please do so in the field at checkout and we will include it with the package.

WHERE DO YOU PLANT TREES?

For each toy we sell, we donate enough to plant one tree through Trees for the Future. We've already helped to plant over 80,000 trees. It's a wonderful program that we are excited to contribute to, you can visit our sponsor page here.

DO YOU MAKE CUSTOM ORDERS?

Not at this time. We're using our resources to build a better experience for you!

CAN YOU MAKE {A CERTAIN TOY} IN A LARGER SIZE?

We aren't accepting custom orders at this time, but we love to hear about what you think should be a different size. Contact us here.

WHERE DO YOU SOURCE YOUR WOODS?

We purchase our lumber through a few local lumber suppliers, all sourced from the United States and Canada. North American forests are some of the most sustainably managed forests in the world. Our suppliers ensure that we are getting the best quality domestic hardwoods through responsible and reputable sources.  

IS THIS TOY SAFE FOR MY BABY TO CHEW ON?

We design all our teethers and toddler toys to be ideal for chewing, here's why:

We do not use stain, paint or dye! We choose woods that have natural colors and finish them with our own light beeswax and organic jojoba oil finish to bring out the beauty and contrast of the woods. If you would prefer your toys without our finish, please just request this when you check out.

Many of our toys are engraved with a laser engraver. These markings are burned into the wood, will not rub or wear off, and are safe for little mouths.

We use high-quality, solid hardwoods that do not splinter when finished properly. If you have any problems with your toys, please contact us immediately.

A few of our toys for the older kids are not designed for chewing but are safe none-the-less. If there is a product that has any danger, there will be a warning in the listing.

WHY IS THERE AN AGE WARNING FOR SOME OF YOUR TOYS?

The cars and trucks have moving wheels that are securely attached, but like any moving part, have the possibility of falling off. We want you to beware of this possibility, as the wheels do pose a choking hazard.

WHAT HAPPENED TO THE TEETHERS YOU USED TO HAVE?

We made a change in April 2015, that you can read about here.